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Returns

Domestic returns: Within Czech Republic.

You have 30 days from receiving your order to return any item. To return an item, please follow the below instructions:

Step 1
Click Here to Download the Return Form
Fill in the Return form and email it to info@pampeli.com. We will reply with a Returns Merchandise Authorization number.


Step 2
Securely pack the item you would like to return, in its original packaging if possible. Place the return form, which includes your order number and Returns Merchandise Authorization number, inside the package.
 

Step 3
Return shipping costs are covered by you. Please send the item(s) back with the carrier of your choice to the below address.
 

Pampeli S.R.O.
U Studánky 250/3
Praha 7, Holešovice
Czech Republic 170 00
 

International returns: Poland, Slovakia, Austria and Germany.

You have 30 days from receiving your order to return any item. To return an item, please follow the below instructions:
 

Step 1
Click Here to Download the Return Form
Fill in the return form and email it to info@pampeli.com. We will reply with your Returns Merchandise Authorization number.
 

Step 2
Securely pack the item you would like to return, in its original packaging if possible. Place the return form, which includes your order number and Returns Merchandise Authorization number, inside the package.
 

Step 3
To return the item(s), you can use the UPS return shipping label that was attached to your item when you received it. There is a 10 EUR charge for this service, which will be deducted from your refund. If you choose to use your own carrier, you will be responsible for return shipping costs.
 

For customers who wish to use the UPS return shipping label:
Schedule a pickup logging on to http://www.ups.com or calling the UPS phone number, provided on the return shipping label that was attached to your package when you received it. Returned shipments can be tracked on www.ups.com upon entering the return tracking number.
 

For customers who wish to use their carrier of choice:
Returns sent back with your carrier of choice should be sent to the below address:
 

Pampeli S.R.O.
U Studánky 250/3
Praha 7, Holešovice
Czech Republic 170 00

Return Policy

  • Your returned item must arrive at the Pampeli address provided no later than 15 days after you've received the order
  • Please contact Customer Services if you have any queries relating to this
  • Once your return has been received by the Pampeli store and complies with our Returns Policy, we will refund you in your original payment method
  • Items must be returned unworn, unwashed, undamaged and unused with their original tags. Footwear and accessories must be returned in the original boxes provided and inside a protective shipping box
  • We recommend that you return items in their original packaging to ensure necessary protection during transit
  • Returned items will be refunded excluding shipping costs

Refunds
Once the Pampeli store has received your item(s), we will refund you in your original payment method. Refunds can take up to 7 business days to process.
 

Exchanges
If you would like to exchange an item(s), you will need to return the original item and then place a new order. You will receive a refund for the original item, excluding the original cost of shipping (international only), as per our Return Policy.